Refund Requests
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Same Day Requests: If we receive a refund request on the same day within 24 hours of purchase, we will initiate your refund.
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Post-Enrollment Requests: Refund requests will not be entertained post 24 hours of enrollment, as per our Terms and Conditions.
How to Inform Us
To initiate a refund request, please follow these steps:
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Contact Us: Inform our customer service department of your decision to cancel the order. This can be done via:
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Email: support@pmiusservices.com
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Phone: +912241891581
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Proof of transaction
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Cancellation Confirmation: You will receive a confirmation email once your cancellation request has been successfully submitted.
Refund Initiation Process
1. Review Request: Upon receiving your refund request, we will review it as per the terms and conditions.
2. Approval Notification: If your refund request is approved, you will be entitled to a full refund.
3. Refund Process: The refund will be processed to your original source of payment or the same payment method you used.
Processing Time
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The refund process may take 10 to 15 business days to complete.
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This timeframe includes the processing time by our financial institution and any processing time required by your payment provider.
Exceptions
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Refund requests made after 24 hours of purchase and enrollment will not be entertained.
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Customized training programs based on assessed skill sets are non-refundable after enrollment.
Important Notes
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Pricing Variability: The pricing for the same course may vary for different candidates based on factors such as the number of days and hours required for training. These variables are determined by the candidate's skillset and learning needs, assessed and managed by our professional instructors to tailor the training duration accordingly.
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Document Retention: Keep copies of all communications and documentation related to your refund request for your records.
Refund Policy
Our refund policy ensures a transparent and efficient process for addressing refund requests. We aim to provide clear guidelines and timeframes for customers who wish to cancel their orders and seek refunds. The policy outlines the steps to inform us of cancellation, the review and approval process, and the expected timeframe for refunds to be completed. We also detail exceptions and important notes regarding the refund process, ensuring customers have all the necessary information to make informed decisions.
